Effective Date: 12/9/2024
Thank you for shopping at Etqan Electronics. We appreciate your business and are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes things don’t go as planned. Please read our refund and returns policy carefully before making a purchase.
1. Returns
If you are not completely satisfied with your purchase, you may return the item within 14 days from the date of delivery.
Eligibility for Returns:
Items must be unused, in their original packaging, and in the same condition as you received them.
Return Process:
To initiate a return, please contact our customer service team at [customer service email/phone number].
You will receive a return authorization and instructions on how to return your item.
Please note that you are responsible for return shipping costs unless the item is defective or an error occurred in your order.
2. Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
If Approved:
Your refund will be processed, and a credit will automatically be applied to your original payment method within 7 days.
If Rejected:
We will inform you of the reason why the return is not accepted.
3. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process outlined above. Once we receive the returned item, you may place a new order for the desired item.
4. Damaged or Defective Items
We strive to ensure our products are of the highest quality. If you receive a damaged or defective item, please contact us within 2 days of receiving the item, and we will provide you with a replacement or a full refund.
5. Contact Us
If you have any questions regarding our refund and returns policy, please contact us at:
[Customer Service Email]
[Customer Service Phone Number]
[Business Address]